We encourage all of our interested guests to call us directly to answer any questions or requests. We have listed answers to some of the most frequently asked questions below:

Question: Why stay at a Condo-Hotel?
Answer: It's the best of both worlds. Rooms are fully equipped with the amenities of home with better pricing and service than area hotels (Our Friendly Front desk staff to greet you, our housekeeping services to delight you and maintenance staff available to ease your worries).

Question: How far is Beacher's Lodge from Historic St. Augustine?
Answer: Beacher's Lodge is nestled among the sand dunes only 10 miles south of the Historic District of St. Augustine. There is also a historic fort, Fort Matanzas, just 4 miles south of us. Take a GPS guided tour downtown or take a boat across the Intracoastal. There is plenty to see and do all over St. Augustine!

Question: What time is check in/check out?
Answer: Check in is at 3:00 pm, Check out is at 11:00 am. A later check out or an earlier check in may be available, you will have to call the front desk on the day of your arrival or departure. Early check in can not be guaranteed.

Question: Is there a hot tub on property?
Answer: Not at this time. A few units have a jet tub (not a jacuzzi) in the bathroom. The ocean front pool is heated and provides much enjoyment during the cooler months.

Question: Are there internet services available on the property?
Answer: We have a wireless network here at Beacher's Lodge. We provide this amenity free of charge to our hotel guests. Visitors not staying at the hotel can access this network with a payment by credit card. While we offer this amenity free to our guests, we can not offer any refunds if the network is down as sometimes repairs are necessary.

Question: Do you accept pets in all units?
Answer: No. Each room is individually owned, the owner specifies whether or not the unit will allow a pet. Please confirm that you have reserved a "pet friendly" unit before arriving with your pet. For our guests with pet allergies, you can also request a unit that does not allow a pet. Currently there are no studio suites that allow a pet.

Question: What fees or restrictions are associated with pet stays?
Answer: We allow small well behaved pets (35 lbs maximum) in our pet friendly units. There is a $50 pet fee, per pet, per stay. If you have 2 pets the fee would be $100 for your entire stay. If you are only staying one night the pet fee per pet is reduced to $25 per pet for the night. Cleaning services may be compromise if a pet is left unattended, but linens are available at the front desk from 7am - 11pm.

Question: Does the hotel provide towels & linens?
Answer: Yes. The hotel provides towels and linen for the hotel units. Daily housekeeping is included in the nightly and weekly stays, while monthly guests enjoy once per week housekeeping, all without any additional fee. There are also pool towels available at the front desk, however they are not for beach use.

Question: Does the hotel provide beach chairs or beach umbrellas?
Answer: While the office may have an umbrella or two to loan, you may want to bring your own umbrella or beach chair to make sure you are set for the beach. If you don't have the room to travel with these items, you may want to consider renting beach items from Big Bill's Beach Stuff. Many properties in our area use this service and you can reserve the items you know you will need while you are here and have them delivered to your unit.

Question: Are there beach bike or other beach item rentals available nearby? Any other area activities?
Answer: Yes, across the street there is a consignment shop that rents beach bikes, chairs and umbrellas. There is also a surf station on the corner that rents surfboards. You may also want to check out Big Bill's Beach stuff (Link above). Kayak rentals, boat rentals and fishing charters are available on the intra-coastal side, only a few blocks away.

Question: What amenities come standard in all units?
Answer: A dvd player, hair dryer, iron and ironing board, in room safe, refrigerator, stove top, microwave, toaster, 4-cup coffee maker, coffee, pots/pans/dishes/utensils, TV w/ standard cable, wireless internet.

Question: Is there a continental breakfast?
Answer: No. Because all the units have fully equipped kitchenettes, most guests stop at the grocery store and eat breakfast in.

Question: Are there restaurants on the property or nearby?
Answer: We do not have a restaurant on property but there are a couple within walking distance. South Beach Grille is right next door for lunch and dinner, Tony's Pizza is across the street and will deliver to your room, and Pomar's is a bar on the corner that actually has affordable and tasty items for breakfast, lunch and dinner. The World Famous Oasis restaurant is only 4 miles north and provides live entertainment on most nights.

Question: Why is the king suite the only room that allows up to 5 people?
Answer: All the units here have bedding provided for up to 4 people. The king is the only room that will allow a 5th person. There is enough extra living space to set up a sleeping bag or rollaway bed for a 5th person. Rollaways are provided on a limited basis, by request, for a $10 nightly fee.

Question: Which units are located directly at or overlooking the pool?
Answer: Some queen units overlook both the pool and the ocean, while some just overlook the ocean. Some 1st level queen suites open directly on the pool deck while others have the limited sand dune - horizon view. Because our beach access is at the pool area, some guests prefer to request queen suites close to or away from the pool area.

Question: Can a guest request a unit by number?
Answer: Many return guests have a favorite unit at Beacher's Lodge. We do our best to accommodate requests but we can not guarantee a specific room number. Please request your favorite unit and we will do everything possible to keep you reserved in the unit of preference.

Question: What is the cancellation policy?
Answer: We request a 48 hour prior-to-arrival notice in order to cancel without a fee. If you call to cancel within the 48 hours, there will be a fee charged to the card on file equal to one (1) night at rack rate. If you are making a reservation that is an arrival within the next 48 hours, the cancellation policy is still in force (a cancellation fee will be charged if you must cancel). For monthly reservations we require a 2 week prior-to-arrival notice. If you cancel within the 2 weeks prior to arrival you will be charges a cancellation fee equal to two (2) nights at rack rate. A cancellation code is given upon cancellation if cancelled in time and without penalty. Please let us know as soon as possible, so accommodations will be available for those in need.

Question: Are there general directions to Beacher's Lodge on this website?
Answer: Yes, click here, directions are located on the Contact Us page.

Question: How can I get answers to questions not found here?
Answer: Contact us, either directly by phone at 1-800-527-8849 or by emailing us at reservations@beacherslodge.com .


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